I've been fortunate to directly influence the end-user experience throughout my career.
Whether it's an eager job seeker, a busy learner, or an international customer, I thrive connecting to the audience.
And that's where the real magic happens: breeding innovative (but practical) tactics that appeal to that specific end-user.
M.Ed. Educational Technology
Arizona State University, 2018
Bachelor's in Liberal Studies
Arizona State University, 2012
Minor in English
Arizona State University, 2012
Minor in Psychology
Arizona State University, 2012
CERTIFICATES
Data Storytelling and Data Visualization Mastery
Udemy, 2023
Predictive Index Analyst Practitioner
Predictive Index Group, 2017
Learning Experience Designer | CashApp, Block Inc. | Present 😊
Designs meaningful, data-driven learning experiences for Cash App Advocates. Entrusted with establishing a new standard of excellence across deliverables while mentoring peers in best practices for instructional design, automation, and AI integration. Leverages dashboards, metrics, and cutting-edge tools to drive impactful learning solutions that align with business goals. Primary focus areas include setting new benchmarks for learning excellence, leveraging AI and automation to optimize efficiency, and using data insights to enhance the learner experience and align with Cash App’s mission of seamless customer and employee support.
Currently designing an end-to-end onboarding initiative to equip Agents with the skills to resolve disputes effectively. In process of creating program brand, scalable templates and an robust evaluation strategies to measure success.
Used: Google Suite, Articulate Rise, Synthesia, ChatGPT,
Built a scalable system to reinforce prior training through Slack-enabled workflows, customizable Team Leader Guides, and team exercises. Introduced ChatGPT-specific prompts to ensure consistent, rapid content development across diverse topics.
Used: custom-built Slack workflows, ChatGPT prompting, Google Suite
Lead Instructional Designer | Coursera | Dec 2023 - Oct 2024
Entrusted with leading high-impact Learning & Development (L&D) initiatives for a global Enterprise Sales team, focusing on innovation, efficiency, and strategic alignment. Built strong cross-functional partnerships to deliver cohesive, business-aligned learning experiences. Championed scalable processes that enabled data-driven decision-making and enhanced operational rigor. Led strategic initiatives to elevate learner engagement and align L&D efforts with organizational goals.
Developed a scalable L&D operational framework for the global Enterprise Sales team, streamlining intake requests, accelerating content creation with reusable OLT/vILT templates, and implementing evaluation tools to ensure consistent and actionable feedback.
Designed and delivered tailored learning programs on Sales methodologies, GenAI, and skills-based training for diverse audiences across Coursera’s Business, Campus, and Government verticals.
Spearheaded a global survey to analyze learner profiles, skills gaps, accessibility needs, and training preferences, leveraging qualitative and quantitative insights to inform strategic L&D planning.
Directed the creation of the 2024 Sales Kick Off ("SKO") program brand, templates, and engagement activities for a global audience.
Used: Culture Amp, Google Suite, Highspot, Camtasia, Figma, GenAI/ChatGPT
Manager, Global Learning and Development | Verizon | Jan 2020 - Dec 2023
Executes instructional design functions to deliver best-in-class learning experiences. Entrusted with a broad portfolio of enterprise-wide learning programs based on my creativity, program management, and data-driven approach. Mentors peers formally in creative writing, eLearning authoring tools, and project management. Selected by senior leadership for internal ChatGPT AI use, PreLeader Academy, and Women of the World. Recipient of Brandon Hall’s Best Results of Learning Program Silver Award.
Led the design and development of the Onboarding Partner Program, a global training initiative for new hires. Created the program’s brand identity, authored customizable content, and mapped a robust evaluation strategy to measure impact. These achievements earned the GL&D Team of the Quarter Award.
Used: Google Sites, Google Suites, Articulate Rise, Vyond, Adobe Creative Suite
Led insourced development and deployment of Leadership Edge to 16,000 leaders globally. Onboarded facilitation partners with personalized communications using custom HTML coding to pull learner testimonials and peer recognition. Saved over $450k in cost and earned a GL&D Learning Excellence Award.
Used: Google Sites, Google Suites, Adobe Connect, HTML, Populo, Articulate Storyline 360, Camtasia
Scripted the annual Code of Conduct digital learning experience for 135,000 global employees. Integrated API programming, scenario-based assessments, and xAPI to inform remediation strategy. Business impact revealed a 30% increase in reported Ethics concerns, resulting in the GL&D Learning Excellence Award.
Used: Google Suites, Articulate Storyline 360, Watershed LRS
Talent Manager | ASU Preparatory Academy | Mar 2016 - Jan 2020
Led a high-performing Talent Development team. Established cross-functional partnerships to achieve business objectives. Executed national talent acquisition strategies with an emphasis on ROI. Improved hiring conversion rates and reduced new hire attrition by 10% by redesigning the applicant UX, integrating AI and personality assessments into the selection process, and overhauling recruitment content.
Achieved cost savings by converting the in-person hiring and compliance training into asynchronous, scalable eLearning programs.
Used: Articulate Storyline 360, Canvas LMS
Pioneered the implementation of DEI strategies by removing gender and generational bias from national campaign recruitment materials, leading to the expansion of a diverse and inclusive talent pool.
Sr. Recruiter | Corporate Job Bank | Oct 2014 - Mar 2016
Developed internal training materials and onboarding processes training to support record sales growth. Led high-volume, full-cycle recruitment for healthcare, technology, and financial companies. Increased profits by assisting clients in translating their business needs into staffing requirements and achieved measurable cost savings by upholding top retention rates of hired placements.
Sr. Training Coordinator | American Income | Apr 2013 - Oct 2014
Designed, developed, and facilitated onboarding, sales enablement, and leadership training. Built and managed a team of high-performing Agents.
General Manager | Stine Enterprises | May 2012 - Mar 2013
Facilitated onboarding and functional training for team members. Led team to perform against aggressive KPIs.
Instructional Design Intern | Arizona State University | Aug 2009 - Dec 2010
Developed curriculum for K-12 students on Entrepreneurship. Guided students to apply their learning by starting a non-profit business. Wrote grant proposals and engaged community partners.
Sr. Training Coordinator | ASCO, Inc. | Nov 2009 - May 2012
Facilitated functional, sales enablement, and leadership training across the enterprise. Developed and delivered new hire and new-to-role onboarding training. Collaborated with senior executives to identify talent development strategies. Supported various Human Resources functions, including performance management, benefit administration, employee relations, and offboarding.
Instructional Designer / Content Writer | Digital Learning Studio
Scriptwriting and storyboarding for eLearning projects; blog copy development for website.
Copy Editor | He Begged publication | Oct 2020 - May 2021
Coordinated and edited content of material for printed publication.
Creative Content Writer | RAWR! Life Superfoods | 2018
Product content design and development for website publication.
Asana
Google Suite
Hootsuite
Jira
Mailchimp
MS Office Suite
Populo
Smartsheets
Video Conferencing
Multimedia Authoring Tools
Adobe Creative Suite
Articulate Storyline 360
Articulate Rise
Camtasia
Captivate
Figma
Final Cut Pro
Google Sites and Analytics
Snagit
Synthesia
Systems (HRIS, ATS, LMS, LRS)
ADP Workforce Now
AkkenCloud
Blackboard
Canvas
Degreed
Docebo
Highspot
TalentEd
Watershed (xAPI)
Workday
English (Fluent, Native)
French (Advanced Proficiency)
